My disabled, senior citizen wife and I had been happily staying at the Seaside, Oregon, Motel 6 for over a decade. Then August 13th, 2006, we were assigned a substandard room with apparent evidence of bedbugs which I reported to the desk clerk in the morning.
When I tried to make a reservation to celebrate our 19th wedding anniversary in November, I was told that Manager Lee Judson had put us on a Do Not Rent list sans notification. This list is generally reserved for prostitutes, drug dealers, skips and other felons and tortfeasors...!
I appealed to him to reconsider, after all, all I did was register a legitimate complaint about something as a professional I thought he would be interested in, but he remained adamant.
I visited the franchisee, Kim & John Wolf's home in Portland, Oregon, was told they like Judson and refused to take action.
I appealed to the parent company, Accor North America, COO Georges LeMener. His Customer Service told me we were welcome in any of Accor's 4,000 facilities.
Manager Judson did take us off one Do Not Rent list, but put us on another. Go figure.
I then appealed to Accor HQ, CEO Gilles Pelisson in France. He also said the light was left on for us, but Judson refused.
So I took my story to every local, state and federal agency from AARP to Web sites like this one including the media without any luck -- Judson stands firm.