DOVELEWIS ANIMAL CENTER NEEDLESS KILLING. PLASE HELP! ACTION NEEDED NOW!
author: Very Upset Citizen
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The DoveLewis Emergency Animal Clinic is only interested in helping companion pets despite, their "relationship' with the Portland Audubon Society. More help is needed for wildlife!! Please Help!!
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Dear concerned animal advocates,
I feel it is my duty to inform you of a very unfortunate situation that occurred at the DoveLewis Animal Emergency Clinic on NW Pettygrove in Portland on July 10th 2006.
As my family and I went for a casual stroll through the neighborhood park we discovered an injured crow fledgling. It appeared to have a broken wing and a possible broken leg as well. We took it to the Portland Audubon Society only to realize that they were closed, and that their overnight animal box was no longer a continuing practice. There was a sign however, directing those with injured animals to bring them to the DoveLewis Emergency Animal Care Center on NW Pettygrove St.
I brought the injured fledgling to the care center. As I was waiting in the lobby, a confrontation was occurring between a nurse technician and a citizen who apparently brought in an injured bat. The nurse had just relayed the news that the bat was to be destroyed, and that there was nothing anyone could do. The citizen was explaining that the bat had an injury do to a crash in to a wall, and that the "neuro problems" they were witnessing were a result. The nurse said that even though she witnessed the accident there was no way to be sure if the bat was rabid or not, therefore had to be put down by law. When I approached the front desk a very disgruntled tech asked me what assistance was needed. I explained to them the situation. Unnerved by what I had just witnessed, I first asked what their policy was regarding custody of the bird. They were not very forth coming, only to say that an evaluation would have to be made. They did state that their goal would be to determine whether they could stabilize the animal, and that if they could, they would, and that they would keep the animal in safe keeping overnight until it could be turned over to the Audubon for further care and evaluation. It was at this very sudden moment, before I could say anything, a nurse tech rushed out to the lobby and confiscated the box.
After a while, a different nurse tech approached me and explained that bird had been evaluated, and that the injuries the fledgling had endured would probably not allow the bird to fly again. I then asked, if they would still turn the bird over to the Audubon society since it was not in immediate peril. They told me that they would not. With the apparent disorganization of the facility at the time, as well as my knowledge of common fledgling injuries, I did not feel satisfied with this response and proceeded to request for the fledgling to be returned to me immediately so that I could personally take it to the Audubon in the morning. They refused, claiming that this would be an "illegal" practice. I asked once again for the bird to be returned to me. They said no. I then explained my frustration of why... when I specifically asked what their policy was... that they were not forth coming and took the bird before I could say anything. Another tech at this point told me to calm down, which I was... up until the very moment he made his statement. The conversation then became a heated argument. They then said they would talk with a superior, and had me wait in another room. A few minutes later a veterinarian doctor approached me and introduced herself. She explained that she personally evaluated the bird, and that its injuries were most likely repairable, and that they would turn it over to the Audubon in the morning. She in fact assured me of this repeatedly. Feeling like I was being placated, I then asked why this explanation was completely different from the one given before. She explained that she didn't know why, only to say that she was the first "actual" veterinarian to examine the bird and she didn't know who examined it previously. I then explained that I no longer trusted their explanations, and requested once again for the bird to be returned to me. She then reiterated the fact that they would not give the bird back and that if I did not leave they would call the police. I then made one final request. I said that I would leave if the hospital would publish a public disclaimer in their lobby (FOR ALL TO SEE) that any native/ or non native animal received on behalf of the Audubon Society would not be returned under any circumstances. I also explained that their office was misleading, and that citizens have the right to know their policies (that they were consistently claiming to be actual law) before making a decision. She was flabbergasted by my request and told me she would not and could not fulfill this request. At this point she stormed out of the room, where as the original nurse tech came back in to take her place. This time she told me that the bird was now apparently sick, giving me yet another complete opposite evaluation of what was just previously given by the vet. The nurse tech proceeded to ask me to leave threatening to call the police. I said I would leave but that I wanted the name of the veterinarian so that I could lodge a formal complaint. She said that she would not give me her name and that I could get that information back at the front desk. When I approached the front desk another nurse technician was already on the phone with the police.
I waited outside for the police to arrive. When the officer arrived he immediately went to speak with the office. He then came back outside to speak with me. He was very nice, and asked me my side of the story . I explained what had occurred, and why I was frustrated. He sympathized with my story somewhat, but explained that they were not going to give the bird back and that there was nothing he or I could do. He then asked me what I wanted him to do. I asked if he would get the name of the doctor on duty so I could lodge a proper complaint. He then went back in and made the request. When he returned, he gave me back a card for their general compliant number, explaining that they did not want to give the Doctors name. He then took my name, birth date and address. In conclusion, he asked if I was satisfied with my police service...gritting my teeth, I answered yes.
The next morning I made a call to the Portland Audubon Society. I spoke with a very nice animal care representative there. I asked her what the usual policy regarding overnight care of injured animals at the DoveLewis Center was. She stated that if the animal was stable, they are supposed to hold the animal over night until the Audubon can retrieve it the next morning for further evaluation. After describing the apparent injuries of the baby crow she stated that she felt that their would have been a good chance that they would have been able to help in the recovery. She also seemed shocked by my story, and said that she would place a call to the center to check the status of the fledgling and to see if she could arrange a pick up. She also said that I could call back later in the afternoon to get an update. When I called back she gave me the unfortunate news that the fledgling had been destroyed by the DoveLewis Animal Center.
I beg any and all caring citizens to contact the Dove Lewis Animal Center and request public notice of their policies, and question their contradictory methods of practice. I also ask that you would contact the Portland Audubon society and request that their code of ethics and practices be held to standard with any and all other institutions that work in solidarity for the cause.
CONTACT INFO:
Roz Readel, LVT 503/535-3391 (ext38) fax: 503/535-3394 email: rreadel@dovelewis.org
DOVELEWIS
1984 NW Pettygrove
Portland, OR 97209
POrtland Audubon:
503-292-0304
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phone: 503/880-8362
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While I am on the subject of Dove Lewis, let me add that I once took an animal friend of mine there in an emergency, and was kept waiting in the waiting room for more than 4 hours in the middle of the night. When I was finally allowed to bring in my animal friend, i was to be seen by some airheaded vet tech who recommended test after test, never was able to tell me what was wrong with my friend, and used a lot of jargon that even she was baffled by. In the end, they kept me waiting for more than 4 hours, they charged me a FORTUNE, more than you can imagine, and never did help us. The next day, I took her to my regular vet, was charged $34 for an office visit, and given a real diagnosis and treatment. Stay the hell away from Dove Lewis. They may be the darlings of the corporate media when they want cutsy animal stories, but they SUCK. They charge too much, they are callous, and they are barely competent.