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Did you know that qwest is out sourcing

Qwest is out sourcing some of it's customer services which includes taking credit card information on paying your bill!
I was asked if it would be alright for the person to look at my bill this morning. That got me to thinking about who it was I was talking to? So I asked if I was talking with someone out side of Qwest communications, so enough, a third party company! A third party company that takes your info an uses the internet to run your credit card!
A Telecomm Outsources??? 12.Jul.2005 12:28

Wake Up

Welcome to planet Earth.

This article is 2 years old so it's probably a much higher percentage now.

 http://itmanagement.earthweb.com/career/article.php/3107921

Telecom executives see outsourcing as an integral part of keeping their companies viable amidst today's economic turbulence, according to a new study.

A new report shows that 75 percent of executives in the telecommunications industry say outsourcing is a key 'business level', according to Booz Allen Hamilton Inc.,, a global management consulting firm based in McLean, Va. And the industry, battling back against a difficult business environment, are pursuing outsourcing more aggressively than ever before.

''These companies are facing tremendous financial pressures,'' says Frank Ribeiro, a principal with Booz Allen Hamilton. ''Any activities that are removed from the customer -- from selling to the customer, really -- they're getting more comfortable with outsourcing that.''

IT functions are one of the first areas to be considered for outsourcing -- and frequently offshore outsourcing. Ribeiro says jobs like programming and lower end engineering functions are among the first to go. But Ribeiro says it won't stop there. Higher-level jobs are expected to follow.

''I definitely see it increasing,'' he adds. ''It's difficult to pick up a newspaper today without seeing some report on offshoring activities by some big company. I do think it will spread from programming up through other jobs.''

Improving financial performance tops the list of reasons that service providers give for outsourcing. And 100 percent cited operating expense reduction and optimization of capital expenditures as a key driver, Those reasons were closely followed by headcount flexibility, which was noted by 77 percent of wireless and 63 percent of wireline players. Other reasons, such as exploring new technologies and capabilities, were far less important and primarily mentioned by smaller players.

Ribeiro says what surprised him the most is that telecoms are increasingly willing to outsource core technical and business functions.

This move is a new one in an industry that historically has kept its critical networking and technical functions close to home. Today, core technical or customer facing activities, such as network planning and architecture, platform development and sales and marketing, are moving outside of the office.

The study shows that more than 70 percent of respondents say they have either already outsourced some network-related activities or would do so in the near future. Among network-related functions, installation (66 percent) and maintenance (63 percent) are most likely to be outsourced.

The telecom industry is far from alone in this staffing trend.

A report from Forrester Research, Inc., an industry analyst firm, showed that nearly 1 million IT-related jobs are expected to move offshore over the course of the next 14 or 15 years. And that will leave some U.S. IT workers out in the cold if they don't upgrade their skills and move up the ladder away from the work that will be shipped out of the country.

Forrester predicts a temporary slow down in offshoring as corporate managers weigh the effects and economies of the move. And then offshoring is expected to dramatically pick up speed in 2005, and run wild for the next 10 years or so.

Some analysts say offshoring may slow for a while because of increased social and political pressure to not move American jobs overseas in a time of economic and political upheaval.

the real problem, to me 12.Jul.2005 13:33

Shaker

Seems to me that the problem is that you are giving personal information to someone who is outside of any method of control. Personally, I don't trust anyone with my personal information, and use damned stamps and a pen. It's bad enough that we give it away to businesses (again, someone over whom we have no control) but to give it away to businesses that are even outside what little safeguards exist here anymore in this country is just foolish, to me, anyways. Don't be so damned lazy, pay for the checks and take the time to write them. At least then you have some traceability and control over the dissemination of your information. In reality, though, with government agencies now becoming simply an arm of business, selling your information to any 'legitimate' source, it's probably useless.

Pressure 12.Jul.2005 13:44

George Bender

Unfortunately there is never enough "social and political pressure" to make a difference. Every time some corporate sin is pointed out there is a brief flurry of outrage, then the fuss dies down, people fatalistically shrug their shoulders and go back to being victims. Because that is what Americans do best. We've put the government, which makes the rules that allow stuff like outsourcing, on autopilot. We don't care. Politics bores us. We won't do anything, and you can't make us.

So, what's on TV?


qwest employees trained to ask 19.Jul.2005 12:37

qwest employee

just as a side note, while there are vendors servicing Qwest products outside of the Qwest network, Qwest trains all of its employees to ask if it would be okay to open up your account information. Qwest uses "intranet" based information on your acct, but because it is YOUR private information they must request if it would be acceptable to access it. This training comes in an unfortunate time when we all live with the possibility of identity theft. Its Qwest's way of saying if you do not trust the particular employee, you do not have to allow that individual to access the info.
additionally, when a qwest employee asks you if it is acceptable to verify your credit, they are going through an outside network, so they must ask your permission, just as a credit card company would have you sign a disclaimer allowing them to verify the information you have given.