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McDonalds Outsources Drive-Thru

Another sign of the apocalypse
McDonald's franchisees in Cape Girardeau, Mo., Brainerd, Minn., and Norwood, Mass., recently began outsourcing their drive-thru order-taking to a call center in Colorado Springs, Colo. Thus, a Big Mac order shouted into a microphone in Missouri gets typed into a computer in Colorado (and a digital photograph of the customer's car is taken in order to reduce errors) and then clicked back to the originating restaurant's kitchen, which has the order ready in less time (30 seconds less, on average, with fewer errors) than the average McDonald's takes. [International Herald Tribune-New York Times, 7-19-04]

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